Reports to: Director of Programs
The Enrollment Specialist provides timely and high-quality customer service throughout the volunteer and child enrollment and matching process in accordance with Big Brothers Big Sisters standards and procedures. Enrollment Specialists manage communication and intake of new volunteer and youth applicants from point of inquiry to interview; sharing critical information that help potential participants engage with the agency, understand program requirements and expectations and ensure that each individual’s questions or concerns are surfaced and addressed while collecting necessary information for program enrollment.
Knowledge and abilities needed to be successful in this position include:
Excellent verbal and written communication skills reflecting solid customer service and high-level interviewing skills; ability to: form appropriate assessment-based relationships; relate well in multicultural environments; maintain confidentiality throughout daily operations; effectively collaborate with all agency staff; use time effectively; focus on details; ability to collect and interpret meaningful data and draw solid conclusions.
To apply, send cover letter and resume to Anne Pfeiffer; email@example.com. Position open until filled.