MATCH SUPPORT SPECIALIST (full-time; 37.5 hours/week)
Reports to: Director of Programs
The Match Support Specialist will provide
support to ensure child safety, positive impacts for youth, constructive and
satisfying relationships between children and volunteers, and a strong sense of
affiliation with BBBS on the part of volunteers. Will produce positive outcomes
in the following areas: average match length, match contact rate, retention
rate, closure rate, volunteer rematch rate, customer satisfaction and new
- Continually assess the match
relationship focusing on: child safety, match relationship development,
positive youth development and volunteer satisfaction. Identify existing and/or
potential problems and barriers, address and resolve as early as possible.
Match support is provided on a frequency according to BBBS Standards, at a
- Assess and provide for individual
training needs, information and support needs for each match participant to
assure a positive youth development experience for the child, and successful
and satisfying experience for the volunteer.
- Effectively develop, utilize, and
update the Youth Outcome Development Plan (YODP) at the beginning of the and
throughout the life of the match.
- Develop strategic interventions to
identify and strengthen match relationships that require extra support.
- Ensure high-level expertise in applying
child safety and risk management knowledge, policies and procedures throughout
all aspects of job function.
- Develop, promote and implement
individual and group match activities to support ongoing volunteer involvement with
the child and agency affiliation through individualized recognition, annual
events, and reengagement strategies.
- Effectively utilize Child Outcome
(COS), Youth Outcome (YOS), and Strength of Match (SOR) surveys, to assess
match impact on youth development.
- To ensure quality services and
measurable outcomes, maintain accurate and timely records for each match
according to standards and utilize technology to report, synthesize and analyze
- Conduct youth enrollments including but
not limited to: scheduling and conducting parent and child interviews, child
safety education and assessment of youth development needs. Assess and refer
families for alternative or additional services as needed.
- Share with development staff, Director
of Programs and CEO potential partnership relationships discovered through
volunteer and parent affiliations. Promote re-engagement of volunteers as Bigs,
board members, donors, etc.
- Cross-train with Enrollment Specialist,
assisting during times of need.
- Maintain high degree of collaboration
with other service delivery staff to ensure smooth operations across all agency
and promote positive communication and relationships among all team members to
increase internal collaboration and efficiencies.
Bowl for Kids’ Sake, Bright Nights and other agency fundraising initiatives as
necessary to maintain the growth of the agency.
- Performs other duties as assigned.
- Bachelor’s degree in social services, education or related field
- Experience in assessment and
relationship development with children and adults.
service experience and knowledge of child development and family dynamics.
- Must be flexible to make last
minute changes when needed.
- Must be available evenings
and weekends to meet scheduling needs of volunteers and
communication, team building, problem solving and decision-making skills.
to handle sensitive information and maintain highest level of confidentiality.
in Microsoft Office including Word, Outlook, Access and Excel.
How to Apply
resume, cover letter and 3 professional references to Jennifer Mueller at email@example.com.
No phone calls or walk-ins please. Position open until filled.