Match Support Specialist

MATCH SUPPORT SPECIALIST (full-time; 37.5 hours/week)

Reports to: Director of Programs

Status: Exempt

The Match Support Specialist will provide support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. Will produce positive outcomes in the following areas: average match length, match contact rate, retention rate, closure rate, volunteer rematch rate, customer satisfaction and new volunteer inquiries.

Position Responsibilities

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Identify existing and/or potential problems and barriers, address and resolve as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
• Effectively develop, utilize, and update the Youth Outcome Development Plan (YODP) at the beginning of the and throughout the life of the match.
• Develop strategic interventions to identify and strengthen match relationships that require extra support.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
• Effectively utilize Child Outcome (COS), Youth Outcome (YOS), and Strength of Match (SOR) surveys, to assess match impact on youth development.
• To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
• Conduct youth enrollments including but not limited to: scheduling and conducting parent and child interviews, child safety education and assessment of youth development needs. Assess and refer families for alternative or additional services as needed.
• Share with development staff, Director of Programs and CEO potential partnership relationships discovered through volunteer and parent affiliations. Promote re-engagement of volunteers as Bigs, board members, donors, etc.  
• Cross-train with Enrollment Specialist, assisting during times of need.
• Maintain high degree of collaboration with other service delivery staff to ensure smooth operations across all agency functions.
• Establish and promote positive communication and relationships among all team members to increase internal collaboration and efficiencies.
• Support Bowl for Kids’ Sake, Bright Nights and other agency fundraising initiatives as necessary to maintain the growth of the agency.
• Performs other duties as assigned.

Position Requirements

• Bachelor’s degree in social services, education or related field required.
• Experience in assessment and relationship development with children and adults.
• Customer service experience and knowledge of child development and family dynamics.
• Must be flexible to make last minute changes when needed.
• Must be available evenings and weekends to meet scheduling needs of volunteers and families.
• Excellent communication, team building, problem solving and decision-making skills.
• Ability to handle sensitive information and maintain highest level of confidentiality.
• Proficient in Microsoft Office including Word, Outlook, Access and Excel.

How to Apply

Email resume, cover letter and 3 professional references to Jennifer Mueller at jmueller@bbbsmiamivalley.org.

No phone calls or walk-ins please. Position open until filled.