MATCH SUPPORT SPECIALIST (full-time; 37.5 hours/week)
Reports to: Director of Programs
Status: Exempt
The Match Support Specialist will provide
support to ensure child safety, positive impacts for youth, constructive and
satisfying relationships between children and volunteers, and a strong sense of
affiliation with BBBS on the part of volunteers. Will produce positive outcomes
in the following areas: average match length, match contact rate, retention
rate, closure rate, volunteer rematch rate, customer satisfaction and new
volunteer inquiries.
Position Responsibilities
- Continually assess the match
relationship focusing on: child safety, match relationship development,
positive youth development and volunteer satisfaction. Identify existing and/or
potential problems and barriers, address and resolve as early as possible.
Match support is provided on a frequency according to BBBS Standards, at a
minimum.
- Assess and provide for individual
training needs, information and support needs for each match participant to
assure a positive youth development experience for the child, and successful
and satisfying experience for the volunteer.
- Effectively develop, utilize, and
update the Youth Outcome Development Plan (YODP) at the beginning of the and
throughout the life of the match.
- Develop strategic interventions to
identify and strengthen match relationships that require extra support.
- Ensure high-level expertise in applying
child safety and risk management knowledge, policies and procedures throughout
all aspects of job function.
- Develop, promote and implement
individual and group match activities to support ongoing volunteer involvement with
the child and agency affiliation through individualized recognition, annual
events, and reengagement strategies.
- Effectively utilize Child Outcome
(COS), Youth Outcome (YOS), and Strength of Match (SOR) surveys, to assess
match impact on youth development.
- To ensure quality services and
measurable outcomes, maintain accurate and timely records for each match
according to standards and utilize technology to report, synthesize and analyze
data.
- Conduct youth enrollments including but
not limited to: scheduling and conducting parent and child interviews, child
safety education and assessment of youth development needs. Assess and refer
families for alternative or additional services as needed.
- Share with development staff, Director
of Programs and CEO potential partnership relationships discovered through
volunteer and parent affiliations. Promote re-engagement of volunteers as Bigs,
board members, donors, etc.
- Cross-train with Enrollment Specialist,
assisting during times of need.
- Maintain high degree of collaboration
with other service delivery staff to ensure smooth operations across all agency
functions.
- Establish
and promote positive communication and relationships among all team members to
increase internal collaboration and efficiencies.
- Support
Bowl for Kids’ Sake, Bright Nights and other agency fundraising initiatives as
necessary to maintain the growth of the agency.
- Performs other duties as assigned.
Position Requirements
- Bachelor’s degree in social services, education or related field
required.
- Experience in assessment and
relationship development with children and adults.
- Customer
service experience and knowledge of child development and family dynamics.
- Must be flexible to make last
minute changes when needed.
- Must be available evenings
and weekends to meet scheduling needs of volunteers and
families.
- Excellent
communication, team building, problem solving and decision-making skills.
- Ability
to handle sensitive information and maintain highest level of confidentiality.
- Proficient
in Microsoft Office including Word, Outlook, Access and Excel.
How to Apply
Email
resume, cover letter and 3 professional references to Jennifer Mueller at jmueller@bbbsmiamivalley.org.
No phone calls or walk-ins please. Position open until filled.